Terms of service

NINES OPTICS — TERMS OF SERVICE

Last Updated: October 2026

Overview & Corporate Status

Welcome to Nines Optics! The terms "we", "us", and "our" refer to Nines Optics. Nines Optics operates as a sole proprietorship corporation based in Southern California, with business operations headquartered at 2060 S Haven Ave, Ontario, California 91761.

Nines Optics operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nines Optics is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd., or Shopify International Limited (depending on where Nines Optics is located), which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service"), describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not access or use our Services. These Terms of Service do not limit any statutory rights or consumer protection laws that cannot be waived by contract.

1. Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services—including browsing our store or purchasing products—you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it. You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

2. Products and Descriptions

We make every effort to display the colors, features, and specifications of our eyewear and products as accurately as possible. However, the colors and physical appearance you see depend on your monitor or device configuration, and we cannot guarantee that your display will accurately reflect the actual product.

We do not warrant that the appearance or quality of any products or services will meet your expectations or exactly match depictions on the site. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit sales or quantities to any person, household, geographic region, or jurisdiction on a case-by-case basis.

3. Orders and Acceptance

When you place an order, you make an offer to purchase and authorize us and our payment processors to charge your payment method for the total amount. Nines Optics reserves the right to accept or decline your order for any reason at our sole discretion, subject to applicable law. Your order is not accepted until confirmed by Nines Optics.

Please review your order details carefully before submitting; cancellations cannot be guaranteed once an order enters fulfillment. If we change or cancel an order, we may attempt to notify you via the email, billing address, or phone number provided. Purchases are for personal or household use only and not for commercial resale or export. Returns and exchanges are handled exclusively under our Return and Refund Policy.

4. Prices and Billing

Prices, promotions, and discounts are subject to change without notice. The price charged will be the price in effect when your order is placed, as reflected in your order confirmation email. Unless stated otherwise, posted prices do not include shipping, handling, sales tax, customs duties, or import charges.

You represent and warrant that:

  1. You are authorized to use the chosen payment method;

  2. The payment information provided is true, accurate, and complete;

  3. Charges incurred will be honored by your financial institution; and

  4. You will pay all posted charges, shipping fees, and applicable taxes.

5. Shipping, Title, and Risk of Loss

All delivery dates and shipping times are estimates only and are not guaranteed. Except as required by law, we are not liable for transit delays caused by carriers, customs processing, severe weather, natural disasters, labor disputes, or other events beyond our reasonable control.

To the fullest extent permitted by applicable law, title and risk of loss pass to you upon our delivery of the merchandise to the carrier. Please refer to our Shipping Policy for additional details.

6. SMS / Text Messaging Terms

  • Opt-In & Consent: If you provide your mobile telephone number and opt in via our website, checkout, or promotional keywords, you consent to receive recurring automated marketing and informational text messages (SMS/MMS) from NINES OPTICS. Consent is not a condition of purchase.

  • Rates & Frequency: Message frequency varies. Standard message and data rates may apply under your mobile carrier plan.

  • Customer Support: For SMS assistance, reply HELP to any text message or contact our customer support team at 1-909-923-0899.

  • Opt-Out (Stop Messages): You can cancel SMS messages at any time by replying STOP to any text message sent by NINES OPTICS. You will receive a one-time opt-out confirmation text, and no further promotional text messages will be sent to that number unless you re-subscribe by texting START or signing up through our website. Opting out of SMS does not automatically unsubscribe you from email communications.

7. Universal Marketing Opt-Out Policy

If you wish to be removed from all NINES OPTICS marketing channels (including email newsletters, SMS alerts, and direct mail), please submit your request through one of the following methods:

  • Online: Submit an inquiry via our Contact Us page.

  • Phone: Call our customer support line at 1-909-923-0899.

  • Mail: Send a written opt-out notice to:

    NINES OPTICS

    2060 S Haven Ave

    Ontario, California 91761

Please include your full name, mailing address, email address, phone number, and a clear statement specifying which communication channels you wish to leave.

8. Third-Party Service Providers and Data Handling

In operating our business, we may engage trusted third-party companies and service providers to assist with core business operations, including:

  • Fulfilling and shipping orders;

  • Processing credit cards and electronic payments;

  • Conducting market research and customer analytics;

  • Managing customer records and databases; and

  • Deploying marketing, promotional, and transactional communications.

These third-party providers are granted access only to the information necessary to perform their specific business functions on our behalf. All such partners are bound by strict contractual obligations to keep your personal information confidential and are prohibited from using your data for any other purpose.

9. Privacy Policy & Shopify Relationship

  • Shopify Infrastructure: Nines Optics is hosted on Shopify, which provides the e-commerce platform powering our store. While Shopify processes order data and provides secure technical infrastructure, your sales transactions are conducted directly with Nines Optics. You agree that Shopify is not liable for sales transactions, disputes, or product claims arising directly from purchases with Nines Optics.

  • Data Processing: Information collected during your store visits and checkouts is processed in accordance with our Privacy Policy and Shopify's Privacy Policy. Data may be transmitted to servers and service providers across regional and international borders to execute fulfillment, prevent fraud, and maintain site security.

10. Intellectual Property Rights

All content included on the Services—including trademarks, logos, brand names, product designs, website copy, imagery, graphics, digital media, and software—is the exclusive property of Nines Optics, its licensors, or Shopify, protected under United States and international copyright, trademark, and patent laws.

Your access grants you a limited, revocable, non-exclusive license for personal, non-commercial use only. You must not copy, reproduce, modify, distribute, license, sell, or create derivative works from any material without prior express written consent from Nines Optics.

11. Third-Party Links and Optional Tools

We may provide access to third-party tools or external website links that we do not monitor or control. Such tools and links are provided "as is" and "as available" without warranties, endorsements, or liability of any kind. Your engagement with external tools and third-party sites is conducted entirely at your own risk and subject to the terms of those respective providers.

12. User Feedback and Submissions

If you submit product reviews, suggestions, proposals, or creative ideas ("Feedback"), you grant Nines Optics a perpetual, royalty-free, worldwide, transferable, and sublicensable license to use, reproduce, modify, publish, and distribute that Feedback for any purpose, including commercial promotions. We are under no obligation to keep submissions confidential, pay compensation, or respond. Submissions must not violate the rights of any third party or contain defamatory, abusive, or malicious code.

13. Prohibited Uses

You may use the Services only for lawful purposes. You agree not to:

  1. Violate any federal, state, local, or international law or regulation;

  2. Infringe on intellectual property or proprietary rights;

  3. Harass, threaten, defame, disparage, or discriminate against our team members or other users;

  4. Distribute viruses, spyware, trojans, or malicious code;

  5. Harvest, scrape, or extract personal data from other users;

  6. Use automated scrapers, spiders, unauthorized scripts, or AI harvesting agents to extract site data without consent;

  7. Bypass or circumvent site security, authentication barriers, or robot exclusion protocols.

We reserve the right to suspend or terminate your account and site access immediately for violating these prohibited uses.

14. Automated Agents Policy

Any software agent, bot, or automated script accessing the Services must comply with the following standards:

  • Identification: The agent must explicitly disclose its name and automated nature within the HTTP User-Agent header using the format Agent/[agent name].

  • No Obfuscation: Agents must not simulate human mouse/keyboard patterns or circumvent CAPTCHA challenges.

  • Compliance: Agents must halt activity immediately upon receiving an exclusion instruction or technical rate limit.

15. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED BY NINES OPTICS, THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NINES OPTICS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, SERVICE PROVIDERS, OR SHOPIFY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES—INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS—ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Indemnification

You agree to defend, indemnify, and hold harmless Nines Optics, Shopify, and our respective officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  1. Your breach of these Terms of Service;

  2. Your violation of any applicable law or third-party right; or

  3. Your misuse of the Services.

18. Severability, Waiver, and Entire Agreement

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remainder will remain valid and enforceable. The failure of Nines Optics to enforce any right or provision shall not constitute a waiver.

These Terms of Service constitute the entire agreement between you and Nines Optics regarding the Services, superseding all prior oral or written agreements.

19. Governing Law and Dispute Jurisdiction

These Terms of Service, along with any separate agreements through which we provide products or services, shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles.

You and Nines Optics agree that any legal action, suit, or proceeding arising out of or related to these Terms shall be instituted exclusively in the state or federal courts located in San Bernardino County, California (or the applicable federal judicial district in Southern California).

20. Electronic Communications & Policy Updates

By using our Services or placing orders, you consent to receive electronic communications from us, including emails, text notifications, and site announcements.

We reserve the right to modify or replace these Terms of Service at any time. Any revisions become effective immediately upon posting to this page. Your continued use of the website following changes constitutes acceptance of the revised Terms.

21. Contact Information

For questions regarding these Terms of Service, legal inquiries, or opt-out notices, please contact us:

  • Email: csr@ninesoptics.com

  • Phone: 1-909-923-0899

  • Physical Address:

    NINES OPTICS

    2060 S Haven Ave

    Ontario, California 91761